Happy Customer Service Week 2026 Kenya: Thank You for Choosing Fahavi Computers
Customer Service Week 2026 is a chance to say thank you, and to remind you what you can always expect when you buy from Fahavi Computers in Nairobi.
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Customer Service Week 2026 ran from 5 to 9 October, with the theme “The Extra Mile”. To every first-time buyer, returning customer, business client and everyone who has recommended us to a friend: thank you.
Every laptop we sell is someone’s classroom, office or business. We take that seriously, and we want you to know exactly what you can expect from us, this week and every week.
What Can You Always Expect From Fahavi Computers?
Honest advice based on what you need and your budget, the chance to test before you pay, a written warranty on every product, help setting up your device, and same-day delivery in Nairobi with countrywide delivery across Kenya. If we ever fall short of this, tell us. We want to know.
Need help with a purchase or a product you bought? Message us on WhatsApp. Whether you are choosing a laptop or need support with one you already have, we are here to help.
- ✔ Physical shop in Nairobi CBD
- ✔ Warranty on every product
- ✔ Test before you pay
- ✔ M-Pesa, same-day Nairobi delivery
How We Try to Go the Extra Mile for You
- Advice, not pressure: you should be able to say “my budget is limited” without being pushed towards a more expensive laptop. We recommend what fits your work.
- Test before you pay: check the screen, keyboard, battery and ports in our shop before handing over any money.
- Clear warranties: 1 year on new products and 6 months on refurbished and used products, in writing.
- Honest condition and battery information on every refurbished laptop.
- Setup help: we can set up Windows, email, Office and printers so you can start working straight away.
- Flexible payment: M-Pesa, cash, bank transfer or card.
- Delivery: same-day within Nairobi and countrywide across Kenya.
Your Rights as a Customer
Whoever you buy from, you deserve to know:
- The exact model, specs and condition of what you are buying.
- The total price, including any delivery or extras.
- The warranty terms, in writing, and how to make a claim.
- A receipt with the product details and serial number.
Need help with a purchase or a product you bought? Message us on WhatsApp. Whether you are choosing a laptop or need support with one you already have, we are here to help.
- ✔ Physical shop in Nairobi CBD
- ✔ Warranty on every product
- ✔ Test before you pay
- ✔ M-Pesa, same-day Nairobi delivery
A Thank You to Our Team
Customer Service Week is also about the people serving customers every day. Thank you to our sales, technical and delivery team, who answer questions late into the evening, test every laptop, and make sure orders reach customers across Kenya.
Tell Us How We Are Doing
Your feedback helps us improve. If we served you well, a Google review helps other buyers find a trustworthy shop. If something went wrong, message us directly so we can make it right.
Customer Favourites
Shop These Picks
Student favourite
Lenovo ThinkPad T14s Gen 2
Core i5 11th Gen · 16GB · 512GB SSD · 14-inch
Refurbished · 6-month warranty
Office favourite
HP EliteBook 640 G9
Core i5 12th Gen · 16GB · 512GB SSD · 14-inch
Refurbished · 6-month warranty
2-in-1 favourite
HP EliteBook x360 830 G8
Core i5 11th Gen · 16GB · touchscreen
Refurbished · 6-month warranty
Questions Buyers Ask
When was Customer Service Week 2026?
Customer Service Week 2026 ran from 5 to 9 October, with the theme The Extra Mile.
Where is Fahavi Computers located?
Shop H29, 2nd Floor, Superior Centre, at the junction of Kenyatta Avenue and Kimathi Street, Nairobi CBD.
What are your opening hours?
Monday to Saturday, 8:00 AM to 7:30 PM. Holiday hours may vary.
What warranty do your products come with?
New products come with a 1-year warranty. Refurbished and used products come with a 6-month warranty.
Can I test a laptop before buying?
Yes. You are welcome to test any laptop in our shop before you pay.
How can I give feedback?
Message us on WhatsApp on +254 720 635 023, or leave a review on our Google profile.
Contact Us
Whether you are choosing a new laptop or need support with one you bought from us, we are happy to help.
- Visit: Shop H29, 2nd Floor, Superior Centre, at the junction of Kenyatta Avenue and Kimathi Street, Nairobi CBD.
- Opening hours: Monday to Saturday, 8:00 AM to 7:30 PM.
- WhatsApp or call: +254 720 635 023
- Shop online: browse products and today’s prices
