FAQ
Find answers to the most common questions about shopping with us.
What payment methods do you accept?
We accept M-Pesa, bank transfer (EFT), and cash payments.
Do you offer delivery?
Yes! We offer same-day delivery within Nairobi CBD for orders placed before 2 PM. Delivery timelines for other areas may vary, and fees depend on location.
Are your products genuine?
Absolutely. All our products are 100% genuine with manufacturer warranty.
Do you sell refurbished products?
Yes — we stock both new and refurbished products, and every product is clearly labelled by condition so you always know exactly what you are buying.
What is your return policy?
Eligible products can be returned within 7 days of delivery — for example if an item arrives defective, damaged, or is not what you ordered. See our Return & Refund Policy for the full details.
How do warranty claims work?
All products come with the manufacturer’s warranty. To make a claim, contact us with your proof of purchase and we will guide you through the process. Warranty does not cover physical damage, water damage, or unauthorized modifications.
How can I track my order?
Use our Track Your Order page, or reach us on WhatsApp or by phone at 0720 635 023 and we will give you an update right away.
Still have questions?
Our team is happy to help. Reach out via WhatsApp or visit our shop.