Refund and Returns Policy

At Fahavi Computers, we are committed to providing exceptional customer service while ensuring that your data is kept safe and private. Below is a detailed outline of our key policies:

1. Customer Data Privacy • Data Use: Fahavi Computers is committed to protecting your privacy. We do not share your personal information with third parties. However, we may use your contact information (such as email addresses) to communicate and market our latest products to clients who have signed up or created accounts with us. If you wish to opt-out of receiving such communications, you may do so by following the unsubscribe instructions provided in the email or by contacting us directly.
   • Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal data.
2. Limited Returns Policy

Due to the nature of our products, we have a limited return policy. We encourage all customers to carefully review product descriptions and specifications before completing their purchases.

•   General Rule: Goods once sold are not eligible for returns or exchanges unless they arrive defective or damaged.

3. Defective or Damaged Products • Reporting Window: If a product arrives defective or damaged, please contact us within 24 hours of receipt to initiate the return process.
   • Eligibility for Refund or Replacement: Upon confirmation of the defect or damage, we will offer a refund or replacement, at our discretion.
   • Return Shipping: We don’t cover return shipping costs for defective or damaged products.
4. Warranty • Ex-UK Products: Ex-UK products carry a 6-month warranty covering defects in materials and workmanship.
   • Brand New Products: Brand new products carry a 12-month warranty covering defects in materials and workmanship.
   • Warranty Exclusions: The warranty does NOT cover:
   • Hard disks/Solid state discs
   • Physical damage
   • Keyboards
   • Broken screens
   • Memory
   • BIOS
   • Batteries (Battery warranty is limited to 1 month)
5. Important Notes • Proof of Purchase: Please retain your proof of purchase to make warranty claims.
   • Restocking Fee: We reserve the right to apply a restocking fee to returns of defective items if the product shows signs of misuse or neglect.
   • Customer Responsibility: Customers are responsible for ensuring products are properly packaged and secured for return shipping.
6. Non-Returnable Items

Certain items may be ineligible for returns or exchanges. Please refer to individual product listings for specific exceptions.

7. Contact Us for Warranty and Return Procedures

To initiate a warranty claim or return, please contact us at:

•   Location: Moi Avenue Nairobi CBD, Princely House, CityGate Mall Ground Floor, Shop No G12. Next to MKU Towers
•   Phone:
•   Line 1: (+254) 720635023
•   Line 2: (+254) 700827638
•   Email: info@fahavicomputers.co.ke

8. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be communicated on our website.

Thank you for choosing Fahavi Computers. Your satisfaction is our priority.